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Terms and Conditions / Web Policy

 

Warranty of Goods/Services

1. All our goods/services will serve their intended functions. Warranty will not be honored for misuse or mishandle of the goods/services.
   

Terms of Warranty

2. All warranty conditions are stated in the product/services information provided.
   
3. All warranty conditions are provided by respective brands’ manufacturers or distributors, unless the manufacturers or distributors have provided none.
   

Prices

4. All prices quoted are subject to Goods and Services Tax, and any other Tax or Fees imposed by the Government.
   

Delivery services and Installation services

5. Delivery is free for goods purchased above S$100.00 and delivered within mainland Singapore.  Deliveries outside of Singapore will be charged according to the prevailing shipment rates or at any charges agreed by mutual parties.
   
6. Deliveries are made on Working Business Day from Monday to Friday, from 9.30am to 6pm.
   
7. Installation is chargeable based on difficulties of projects.
   

Payment Processing

8. We only accept Corporate cheque and Cash payments.
   
9. We ensure accuracy in our billing as all our transactions are automatically processed.
   

Cancellation of Orders

10. We will refund the amount paid if the order is cancelled due to the unavailability of goods or our inability to deliver the goods within the agreed time frame.
   
11. We will not entertain any cancellations once the order is confirmed and submitted by the customer.
   

Confirmation of Orders

12. We will send an electronic acknowledgement to the customer within 24 hours upon successful submission of the electronic order. If items ordered are unavailable, a message will be sent to the customer for further action.
   

Exchange & Refunds

13. All our goods sold are non-exchangeable and non-refundable.
   

Feedback

14. We welcome your feedback. Should you feel dissatisfied with any of our goods or?? services, please contact us at Tel: 6742 9291, Fax: 6749 5191, Email: sales@acp-os.com
   
 

Alternatively, customers may refer their complaints to the BusinessTrust Secretariat if? they are not satisfied with the resolution of the complaint. Complaints can be referred to

   

BusinessTrust Secretariat

 

Mr. Ramesh Vakkiprath
35, Selegie Road, #09-25, Parklane,
Singapore 188307
Email: ramesh@cnsg.com.sg
http://www.commercetrust.com.sg

   
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